Dear user,
You may supposed to use our ' feedback ' function in our website platform to get your request responded faster:
Or you can also find the option here:
And you can find your feedback record here:
Use 'feedback' function in tool to get response faster!
Homestyler support 13 December 2023
Comments(40)
Ksenia Kors 17 April
сайт не завантажується
Homestyler support 12 December
Hello, please don't worry:) Your saved files will not be deleted after you cancel your subscription:)
@ elixirdesigner1
Hello! If we cancel our current subscription, will we still be able to see the files we’ve saved in the current account or will they be deleted?
Ariel
Homestyler support 9 October
Hello, we have updated your coins, please check again:)
@ Аврора Шарова
Здравствуйте. Я опубликовала дизайн с хэштегом #FirstDesignWeb, но монеты за задание "Представьте свой первый дизайн на Homestyler" так и не зачислены. Подскажите как это сделать?
Hello. I posted a design with the hashtag #FirstDesignWeb, but the coins for the task "Submit your first design on Homestyler" have not been credited. Can you tell me how to do this?
Аврора Шарова 9 October
Здравствуйте. Я опубликовала дизайн с хэштегом #FirstDesignWeb, но монеты за задание "Представьте свой первый дизайн на Homestyler" так и не зачислены. Подскажите как это сделать?
Hello. I posted a design with the hashtag #FirstDesignWeb, but the coins for the task "Submit your first design on Homestyler" have not been credited. Can you tell me how to do this?
Homestyler support 18 September
We feel sorry to tell you that we currently cannot support the function for adjust the transparent. And we thought your own texture was already been set transparent, sorry for the misunderstanding:)
@ Zhen Jie Tan
ffs what is wrong with your reading comprehension?
I've already said i know how to replace texture. My question is how and if there is a setting for me to adjust the opacity of a texture that was uploaded to make it transparent/translucent.
I even shared an example that im trying to create a transparent/translucent texture. The current uploading of texture only takes into consideration of the color tone, NOT OPACITY.
Zhen Jie Tan 18 September
ffs what is wrong with your reading comprehension?
I've already said i know how to replace texture. My question is how and if there is a setting for me to adjust the opacity of a texture that was uploaded to make it transparent/translucent.
I even shared an example that im trying to create a transparent/translucent texture. The current uploading of texture only takes into consideration of the color tone, NOT OPACITY.
@ Homestyler support
Did you mean the issue for replace the material on the curtain? You may just upload your own texture first, then replace the part you want:) The curtain model was created by several parts, you can give the texture to the part you want:)
Homestyler support 18 September
Did you mean the issue for replace the material on the curtain? You may just upload your own texture first, then replace the part you want:) The curtain model was created by several parts, you can give the texture to the part you want:)
@ Zhen Jie Tan
By "faster" you mean 1 week is a good and acceptable amount of lead time to address feedback/query? You guys didnt even understood my initial query and threw me some copout tutorial which i had already knew.
Syed K Qadri 8 July
i had one feedback and it was closed without giving me a proper solution about the sofa snap.
the solution was given to rotate it manually. and it will snap properly. but along sofa rotation, snap side is rotating too.
doesn't solve the problem, how to reopen old feedback to resolve the problem?
thank you.
michele donatone 13 May
Ho già inviato , ieri, una richiesta su come ingrandire il testo delle icone della schermata di lavoro in quanto si è ridotto tantissimo da risultare illeggibile. Inoltre, e non è la prima volta, oggi il modello sul quale lavoravo è completamente scomposto con i vari componenti esplosi. Ho aperto la finestra di modellazione di interni per ricomporre il tutto e, con sorpresa, lo trovo in ordine. Come risolvere per poter continuare il lavoro e poterlo renderizzare ? Attendo soluzione Grazie.
https://3d.homestyler.com/?assetId=82d052bd-9ba8-4ab4-a2c1-bd24335b61f6&magic=u6
Евгений Семенихин 16 April
In version 5 the "settings" icon has disappeared and I can't change the units of measurement!
It’s also very annoying that I immediately insert units - millimeters, but they are not saved and every time it returns to feet and inches and I have to set these settings again. And the height of the walls also “flies” in the settings.
